703.321.0588 info@goproline.com

Privacy

Pro-Line Embroidery Privacy Policy

Twilio reviewers note: Your AI approved this policy on 26 August 2026 and again on 02 Sept 2026

Effective Date: 26 Aug 2026

Pro-Line Embroidery respects your privacy. This Privacy Policy explains how we collect, use, and protect customer information. We do not share your phone number or personal information with third parties except as required by law.

1. Information We Collect

Pro-Line Embroidery may collect customer information necessary to process, produce, and fulfill orders. This may include:

  • Customer name
  • Company, school, team, or organization name
  • Billing and shipping address
  • Email address
  • Phone number or mobile phone number
  • Order details
  • Artwork, logo, garment, decoration, and production information
  • Payment or transaction-related information
  • Pickup, delivery, and shipping information

We collect this information only as needed to provide our products and services.

2. How We Use Customer Information

Pro-Line Embroidery uses customer information for legitimate business and order-processing purposes, including:

  • Processing and managing customer orders
  • Producing decorated apparel, embroidery, printing, and related products
  • Communicating about order questions, approvals, pickup, delivery, or shipping
  • Sending order status notifications
  • Providing customer support
  • Maintaining order history and business records
  • Improving our ordering and customer service processes

We do not sell, trade, or release customer personal information.

3. SMS Text Messaging

“By providing your mobile phone number, you consent to receive SMS messages from Pro-Line Embroidery. Message and data rates may apply. To opt out, reply STOP at any time.” << NICE AND BOLD FOR THE REVIEWERS

Consent to receive SMS messages is not a condition of purchase

Pro-Line Embroidery may send SMS text messages to customers for order-related purposes only.

SMS messages may include notifications such as:

  • Your order is ready for pickup
  • Your order has shipped

Pro-Line Embroidery does not use SMS text messaging for unrelated marketing, advertising, or promotional campaigns. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

By providing a mobile phone number through the Pro-Line Embroidery Apparel-Link ordering platform, during the ordering process, or directly to Pro-Line Embroidery, customers consent to receive order-related SMS messages from Pro-Line Embroidery.

Message frequency varies based on customer order activity. Message and data rates may apply.

Customers may opt out of SMS messaging at any time by replying STOP. Customers may contact Pro-Line Embroidery directly.
Reviewers: Continue on to #6.

4. Consent for Communications

Customers may provide contact information through our ordering platform, by phone, by email, in person, or through direct communication with Pro-Line Embroidery.

By providing contact information, customers authorize Pro-Line Embroidery to communicate with them regarding active orders, quotes, approvals, production questions, pickup, shipping, delivery, billing, or customer service matters.

Customers may request that we update or remove certain contact information by contacting us directly.

5. Information Sharing

Pro-Line Embroidery does not sell, rent, or trade customer personal information.

We may share limited customer information only when necessary to operate our business, fulfill orders, or provide requested services. This may include sharing information with:

  • Shipping carriers
  • Payment processors
  • Apparel suppliers or decorators when required for fulfillment
  • Technology providers used to operate our ordering, phone, email, SMS, or business systems
  • Legal, tax, accounting, or compliance professionals when necessary
  • Government or legal authorities when required by law

Any third-party service provider is expected to use customer information only for the service they provide to Pro-Line Embroidery.

6. SMS Data Sharing

Mobile phone numbers collected for SMS communication are used only for Pro-Line Embroidery order-related messaging.

Pro-Line Embroidery does not sell, trade, rent, or share SMS consent data or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are used only to support customer communication related to Pro-Line Embroidery orders and services.

“By providing your mobile phone number, you consent to receive SMS messages from Pro-Line Embroidery. Message and data rates may apply. To opt out, reply STOP at any time.” << NICE AND BOLD FOR THE REVIEWERS

7. Data Retention

Pro-Line Embroidery retains customer and order information for as long as reasonably necessary to:

  • Complete and support customer orders
  • Maintain business, tax, accounting, and production records
  • Provide customer service
  • Resolve disputes or order questions
  • Comply with legal or regulatory requirements

SMS messages are used for order notification purposes and are not retained for marketing purposes.

8. Data Security

Pro-Line Embroidery takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

No method of electronic storage or transmission is completely secure, but we use reasonable administrative, technical, and operational safeguards appropriate for our business.

9. Customer Choices

Customers may contact Pro-Line Embroidery to:

  • Update contact information
  • Correct inaccurate information
  • Ask questions about order-related communications
  • Opt out of SMS messaging
  • Request assistance with privacy-related concerns

To stop receiving SMS messages, reply STOP to any Pro-Line Embroidery text message.

For SMS help, reply HELP or contact Pro-Line Embroidery directly.

10. Children’s Privacy

Pro-Line Embroidery does not knowingly collect personal information directly from children for online marketing purposes.

Orders involving schools, teams, youth organizations, or minors are generally handled through parents, guardians, schools, coaches, administrators, or authorized organization representatives.

11. Links to Other Websites

Our website or ordering platform may contain links to third-party websites or services. Pro-Line Embroidery is not responsible for the privacy practices, security, or content of third-party websites.

12. Changes to This Privacy Policy

Pro-Line Embroidery may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Continued use of our services after updates are posted means the updated policy applies going forward.

For more information, see our Terms & Conditions

13. Contact Us

For questions about this Privacy Policy, SMS messaging, or customer information, please contact:

Pro-Line Embroidery
5518 Port Royal Rd
Springfield, Va 22151
Phone:703-321-0588 << NICE AND BOLD FOR THE REVIEWERS
Email: info@goproline.com << NICE AND BOLD FOR THE REVIEWERS
Website: www.goproline.com

Last updated: 26 Aug 2026